Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact us for supporting.
2. Why didn't my order come in one package?
Our fulfillment centers are located in different locations all over the world. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once. They are on the way. Therefore, the partial shipment could be applied to customers’ order.
3. Why do I have to pay extra fees to receive my order?
When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.
4. Do you offer Fast Shipping?
Unfortunately, we don’t offer express shipping at the moment.
5. Will I be charged VAT Taxes?
I Don' charged VAT Taxes.
6. How do I pay for my orders?
We offer safe shopping and accept payment via PayPal. So you can choose the most suitable one for you.
All products are set in Euro, our system will automatically exchange your currency to make it easy for you when placing order.
7. Which currency are you using on your website?
Our products are set in Euro. Fortunately, our system will automatically convert it for you, don't worry!
8. What type of payments do you accept?
We accept as well as Paypal.
9. When will my card be charged?
Just after your order has been successfully placed.
10. Are my payments secure?
Yes, it's 100% Secure.
We use the PayPal & Stripe payment gateways.
** You can also use the Paypal checkout to pay with the major credit card companies without having to log in to your account.
11. I received a defective or damaged product. What do I do?
We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged.
If you received a defective/damaged item, please kindly contact us by sending an email to email@example.com, tell us about your problem and don't forget to attach photos/videos which can clearly show the problem. f we made the mistake, we will go ahead and send you your correct order.
12. I got the wrong product. How can I get my correct order?
In the event of a wrong order, please contact customer support at firstname.lastname@example.org. We will ask you to take a picture of what you have received for verification purposes. We will then check our records to verify your claim. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us.
13. I ordered the correct size but it's a bit small/large. Can I return it and exchange for a different size?
Unfortunately, we are currently unable to process a return and exchange due to size because we do not hold inventory or stock. We again stress that you pay close attention to our sizing information for each product and make sure the sizing fits you before order.
14. I just made an order but I changed my mind. Can I cancel my order?
Please order carefully. You must contact us within 24 hours of placing your order. We will do our best to help you out and cancel your order if possible. Please contact our customer support at email@example.com.
15. How secure is my personal information?
We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
16. STILL NEED HELP?
Can not find the answer you need? Contact us: firstname.lastname@example.org.Time zone :
(GMT+00:00) Edinburgh, London